SPECIAL CARE FROM THE HEART
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<p class="FreeForm">&ldquo;Special Care From the Heart&rdquo; to me means not only providing the best medical care out there but ensuring that each pet is treated with the same love and compassion I would give to my own pet.&nbsp; It makes me happy when my patients are happy to see us and don&rsquo;t see their visit as a frightful experience.</p><br />- <b>Tess Bruno, Surgery Technician</b>

“Special Care From the Heart” to me means not only providing the best medical care out... - Tess Bruno, Surgery Technician
<p class="FreeForm">&ldquo;Special Care From the Heart&rdquo; should be sincere.&nbsp; It is something that comes naturally through you.&nbsp; It could be a hug or some encouraging word to a distraught owner or it could be a gentle pet or a warm blanket to a patient in pain.&nbsp; Either way - it&rsquo;s personal and should be true to your heart.</p><br />- <b>Katie Pettit, R.V.T. Internal Medicine </b>

“Special Care From the Heart” should be sincere. It is something that comes naturally... - Katie Pettit, R.V.T. Internal Medicine
<p class="FreeForm">What &ldquo;Special Care From the Heart&rdquo; means to me is going the extra mile for clients and patients.&nbsp; It means helping the elderly clients to their car with their pet, food or anything they can&rsquo;t carry.&nbsp; Writing out medication schedules for clients.&nbsp; Call the referring veterinarians for them just to make their visit easier.&nbsp; For our patients it means making them feel loved and comfortable during their stay.&nbsp; Treating them like they are your own pet.&nbsp; It means acknowledging the clients and patients names.&nbsp; Treating them how you would like to be treated.</p><br />- <b>Deseri Mahdii, Client Relations</b>

What “Special Care From the Heart” means to me is going the extra mile for clients and... - Deseri Mahdii, Client Relations
"Special Care From the Heart&rdquo; is going the extra mile for the client and pet, whatever it takes to help especially in a very bad situation.&nbsp; Empathy, concern, and even a hug can make a huge difference.&nbsp; Offering the client coffee or water, anything to comfort them.&nbsp; Sometimes just listening is all they need.<br />- <b>Lorri Bond, Client Relations</b>

Special Care From the Heart” is going the extra mile for the client and pet, whatever it... - Lorri Bond, Client Relations
<p>Special care from the heart means being compassionate and understanding to our clients and providing the best possible care to our patients, and taking the time to comfort them as well as treating them like I would my own pets.</p><br />- <b>Melissa Broughton, ER/CC Supervisor</b>

Special care from the heart means being compassionate and understanding to our clients and prov - Melissa Broughton, ER/CC Supervisor
<p>Special care is something you cannot pretend to do. It is a natural ability to work in a unique cohesion; combining knowledge, skills and hearts so we can provide the best medical options for our patients and sincere emotional support for them and their families.</p><br />- <b>Sumitra Price, Practice Manager</b>

Special care is something you cannot pretend to do. It is a natural ability to work in a unique - Sumitra Price, Practice Manager
<p>I think about my mom&rsquo;s breast cancer, my niece's diabetes, and my husband&rsquo;s heart attack and emergency bypass and remember how helpless I felt, and how much information and consideration I wish we had been given. My special care from the heart means really understanding how clients feel at that moment and giving them the consideration and care that is needed,</p> <script src="/cvs/tinymce/plugins/imagemanager/language/index.php?type=im&amp;format=tinymce_3_x&amp;group=tinymce&amp;prefix=imagemanager_" type="text/javascript"></script><br />- <b>Sarah Hoggan, D.V.M. Emergency and Critical Care Resident</b>

I think about my mom’s breast cancer, my niece's diabetes, and my husband’s heart attack and... - Sarah Hoggan, D.V.M. Emergency and Critical Care Resident
<p>It means trying to hand feed the dog with the &ldquo;caution&rdquo; sticker because sometimes &ldquo;caution&rdquo; just means, &ldquo;I&rsquo;m scared&rdquo;. It means answering one more question when you are sure you don&rsquo;t have one more answer in you or staying an extra hour or two so your co-worker can be home with their sick child. It means treating the patients like your pets, the clients like they are your parents and your co-workers like they are your family.</p> <p><span style="text-decoration: underline;"><br /></span></p><br />- <b>Jenny Thomas, R.V.T. ER/CC Supervisor</b>

It means trying to hand feed the dog with the “caution” sticker because sometimes “caution”... - Jenny Thomas, R.V.T. ER/CC Supervisor
<p>Excellence is never an accident; it is the result of high intention, sincere effort, intelligent direction, skillful execution and vision to see obstacles as opportunities.&nbsp; We must take the time to make a difference in the care and stay of each patient. Giving a hug to a client making them smile, getting a kiss from the dog, being there for your co-worker, supporting the doctor with their case, knowing when to speak up for the needs of the patients. Being the voice for them, never being lazy, and always doing your best.</p> <p><span style="text-decoration: underline;"><br /></span></p><br />- <b>Stephanie Sydenstricker, R.V. T. Surgical Supervisor</b>

Excellence is never an accident; it is the result of high intention, sincere effort, intelligen - Stephanie Sydenstricker, R.V. T. Surgical Supervisor